Refund policy
HATCHING PROGRAM PAYMENT TERMS POLICY
All programs are to be paid in full 7 days from the invoice date. Programs that are not paid on time may be offered to other schools at our discretion.
HATCHING PROGRAM REFUND POLICY
Cancellation policy -By agreeing to this booking, you will also be agreeing to our Cancellation Policy as follows -
All cancellations received 28 days prior to the delivery of the program will be refunded in full without a fee.
Cancellations from 27 days up to 8 days prior to the booking date will incur a cancellation fee of $100
Cancellations less that 7 days prior to delivery will incur a cancellation fee of 100% of the program cost.
The reason for this is that if you cancel 28 days prior to the program we can sell the fertile eggs to other buyers and there is really no harm at our end. Between 8 and 27 days the eggs are either in the incubator or have already been prepared but there is a good chance another centre will step in and take your place in the program. 7 days before delivery those eggs are already incubating and we will probably not get another booking.
PRODUCT REFUND POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at admin@hatchingchicks.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at admin@hatchingchicks.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded using your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
