This Privacy Policy outlines how Hatching Chicks collects, uses, and manages your personal information in accordance with the Australian Privacy Principles (APPs) established under the Privacy Act 1988 (Cth).
Information Collection and Use
We collect personal information that is reasonably necessary to provide our products and services, improve your customer experience, and communicate with you.
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What we collect: We may collect your name, email address, phone number, billing and shipping address, payment details, and website interaction data (such as IP addresses and browser types).
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How we collect it: Information is collected when you make a purchase, submit an inquiry, subscribe to our communications, or interact with our website using cookies and similar tracking technologies.
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Why we collect it: Your data allows us to process transactions, deliver orders, provide customer support, and send relevant marketing communications (which you can opt out of at any time).
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Third-party disclosure: We do not sell your personal information. We may share your data with trusted third-party service providers (such as payment gateways, shipping partners, and IT providers) solely to facilitate our business operations, ensuring they adhere to strict Australian privacy standards.
Data Storage and Security
Hatching Chicks takes the protection of your personal data seriously and employs reasonable commercial safeguards to prevent unauthorized access, loss, misuse, or alteration.
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Digital security: We utilize secure servers, encryption protocols for payment processing, and standard website security measures to protect your information from external threats.
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Data retention: We retain personal information only for as long as it is required for our business purposes or to comply with legal and tax obligations. Once your data is no longer needed, we take reasonable steps to securely destroy or de-identify it.
Access, Correction, and Complaints
Under the Privacy Act, you have specific rights regarding the personal information we hold about you.
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Access and correction: You may request access to the personal information we hold about you or ask us to correct inaccurate, out-of-date, or incomplete data by contacting our privacy team.
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Making a complaint: If you believe Hatching Chicks has breached the Australian Privacy Principles, please contact us in writing. We will investigate your complaint and respond within a reasonable timeframe (typically 30 days).
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Escalation: If you are not satisfied with our internal resolution process, you have the right to escalate your privacy complaint to the Office of the Australian Information Commissioner (OAIC).
Contact Us
If you have any questions about this Privacy Policy, wish to update your details, or want to raise a privacy concern, please reach out to our team.
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Email: info@hatchingchicks.com.au
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Phone: 0430016044
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Mailing Address: Hatching Chicks, 8A Marcus Place, Frenchs Forest, NSW 2086
This policy was last updated on 5/10/2026. We may update this document periodically to reflect changes in our practices or legal obligations. Please review this page occasionally for the latest information.
